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Privacy Policy

Last updated: May 13th, 2025

Introduction

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That is why Expérience Montréal Seniors ("we", "us", "our") is committed to respecting the confidentiality of the personal information we collect in accordance with the Act respecting the protection of personal information in the private sector (Québec) and its recent amendments (Bill 25).

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Collection of Personal Information

We collect the following personal information:

  • First name
     

  • Last name
     

  • Email address
     

  • Phone number
     

  • Postal code
     

  • Street address
     

  • IP address (see "Cookies and IP address")
     

This information is collected through forms and through your interactions with our website. As outlined below, we also use cookies and log files to gather browsing data.

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Forms and Interactivity

Personal Information is collected via:

  • The contact form available on the "Contact" page of our website

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We use the collected information for the following purposes:

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  • Providing information and promotional offers
     

  • Generating statistics
     

  • Contacting users
     

We also collect information through the interactivity between you and our website, such as:

  • Correspondence (e.g., email exchanges initiated through our site)

 

These interactions allow us to:

  • Send information and promotional offers
     

  • Gather statistics
     

  • Respond to inquiries or requests
     

Consent

By submitting your personal information through our website, you consent to its collection, use, and retention as described in this Privacy Policy. Where required by law, we will obtain your explicit consent (e.g., for promotional communications or cookies).

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Right of Access, Correction, and Withdrawal

We are committed to recognizing the following rights:

  • Right of Access and Rectification: You may consult, modify, or request deletion of your personal information.
     

  • Right to Withdraw Consent: You may withdraw your consent to the use of your personal information for the purposes stated at the time of collection.
     

  • Right to Object: You may object to the use of your personal information for certain uses.
     

To exercise any of these rights, please contact our Privacy Officer:

Catherine Dawe
Contact page

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Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, the information will be securely destroyed or anonymized.

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Security

We take appropriate technical and organizational measures to protect your personal information in a secure environment. Staff members are required to respect the confidentiality of your information.

We use the following security measures:

  • SSL (Secure Socket Layer) protocol
     

  • Access management (authorized personnel only)
     

  • Network monitoring software
     

  • Regular computer backups
     

  • Login/password protection
     

  • Firewalls
     

While we take all reasonable steps to ensure your data is protected, no system is completely secure. Using the internet to transmit personal information always carries a certain level of risk.

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Cookies and IP Address

Our website uses cookies, which are small text files stored on your device. Cookies do not contain personal information and are used to:

  • Enhance navigation
     

  • Load previously visited pages more quickly
     

  • Collect anonymized data on browsing behavior
     

Cookies are only activated with your consent. You can manage, block, or delete cookies through your browser settings.

We also collect IP addresses to:

  • Analyze geographic trends in user visits
     

  • Improve site performance and security
     

This data is not shared with third parties, except as required by law.

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Third Parties

Personal information collected on our site is used exclusively for the purposes described in this policy. We do not sell, rent, or share your personal information with third parties for marketing purposes.

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Disclosure

We may disclose personal information only when required to do so by law, such as in response to a legal process or law enforcement request.

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Links to Third-Party Sites

Our website may contain links to third-party websites. Your activities on those sites are governed by their own privacy policies and terms of use. We are not responsible for the privacy practices of these third-party sites.

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Children’s Privacy

Our services are not intended for individuals under the age of 14. We do not knowingly collect personal information from minors without verifiable parental consent.

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Automated Decision-Making

We do not use your personal information for automated decision-making that could have legal or significant effects.

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Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, with the updated date indicated at the top.

Your continued use of the site after such changes indicates your acceptance of the revised policy.

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Person Responsible for the Protection of Personal Information (Privacy Officer)

Name: Catherine Dawe
Contact: via the Contact page

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Governing Law

This policy is governed by the laws and regulations of the province of Québec.

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